Fee

Appointments, Fees, and Terms of Payment

Covid-19 / Coronavirus issue

To support people and to maintain Social Distancing during this time of uncertainty we only offer private and confidential video or phone sessions. We continue to provide 50- and 80-minute effective therapy, including EMDR therapy by Video and Phone sessions.

Some clients request shorter session to help reduce current level of distress. We offer 30-minute sessions at half the cost – $60 plus GST.

See payment method below.

Appointments

The initial session may last 50 minutes unless we make prior arrangements. Thereafter we may confirm 50 minute or 80-minute sessions with you in order to meet your needs and goals. It is recommended that your initial sessions be scheduled once a week, or bi-weekly. As healing progresses you may find once every 3 to 4 weeks will maintain your growth and progress.

You can refer yourself — what is known as a self-referral — or a family doctor or any other health care provider can refer you.

Our office hours are Monday to Thursday 10 am – 7:30 p.m. With prior arrangement, we may sometimes accept appointments outside these hours.

Video or Telephone sessions may be possible, billed at the hourly rate.

Free Consultation

We offer a free, no obligation 20 -minute phone consultation for people who are inquiring about our services for the first time.

We also offer a free no obligation 20 – minute consultation meeting in person

This gives us a chance to talk and determine if we are a good fit. You can explain your concerns and ask any questions you wish. Our therapist will ask you questions and assess your needs. Together you and the therapist will determine if our therapist has the necessary expertise to support you.

Cancellation

If you must cancel or reschedule a session, please give me 48 hours notice. Any sessions canceled with less than 48 hours notice will be billed the normal fee.

Note changes to our Cancellation Policy  during this difficult and unpredictable time of Covid-19;
At this time, we understand that you may not be able to provide 48 hours notice of cancellation. We do appreciate it if you notify us as soon as possible if you need to cancel. This allows us time to call another client from our waitlist.

Questions

If you have any questions, please call me at 604-807-9759 or email me at charlaine@charlainerobinson.com

Fees and Terms of Payment

Payment for Video and Phone sessions – you may pay online by Visa and Mastercard through our invoicing system. You may also pay by e-transfer through your bank.

Payment for Office sessions – can be made by cash, e-transfer, or credit card (VISA, Mastercard).

Payment is due at the start of each session. We will issue an official receipt that you can remit to an insurance company for reimbursement or keep and use as a medical expense’s deduction on your tax returns.

The cost of a 50-minute individual session is $125. An 80-minute individual session costs $180.
Family therapy and couples therapy costs $130 for a 50-minute session. An 80-minute session costs $190.

*Please note I am required to charge GST on all counselling service rates. GST is not reflected in the rates above.

Payment can be made by cash, e-transfer, or credit card (VISA, Mastercard). Payment is due at the start of each session. We will issue an official receipt that you can remit to an insurance company for reimbursement or keep and use as a medical expense’s deduction on your tax returns.

As Registered Clinical Counsellor (RCC), our services are covered by most employee insurance plans.

We are registered with other service assistance programs (SAP) that fund clinical counselling services. These include:

  • Blue Cross
  • Great West Life
  • Manual Life
  • Crime Victims Assistance Program (CVAP)
  • First Nations Health Authority (FNHA).

Direct billing to third parties is possible with some SAPs. Please ask. I’ll be happy to discuss your options.

If you have any questions about payment, or if at any point fees become an issue, I encourage you to discuss the situation openly with me.

Phone: 604-807-9759
Fax: 778-757-0602
#201, 2469 Pauline St. Abbotsford, BC